Shipping policy
Shipping Policy
Baishare Healthcare
Last Updated: [Effective Date, e.g. 27 July 2026]
At Baishare Healthcare, we know you're excited to start your hair and skin care journey with us — so we work hard to get your order to you safely and as quickly as possible. Here's everything you need to know about how we ship.
Ship-from Address: Zal Complex, Opposite SFS School, Sadar, Nagpur, Maharashtra 440001, India Customer Support: baishareindia@gmail.com | Mon to Sat, 10 AM to 6 PM
1. Order Processing Time
1.1 All orders are processed and packed at our facility in Nagpur, Maharashtra.
1.2 Please allow [1–2 business days] for your order to be processed, quality-checked, and handed over to our shipping partner, in addition to the delivery timeframe mentioned below.
1.3 Orders placed on Sundays or public holidays will begin processing on the next business day.
1.4 During sale periods, promotional campaigns, or high-demand launches, processing may take slightly longer (up to [3–4 business days]). We'll always try to keep you informed if there's an unexpected delay.
1.5 Once your order is packed and handed to our courier partner, you'll receive a shipping confirmation email/SMS with your tracking details.
2. Shipping Methods Available
We currently ship across India through trusted courier partners, including [Delhivery / Bluedart / DTDC / Ecom Express — insert your actual courier partners], selected based on serviceability to your pincode for the fastest and safest delivery.
| Shipping Method | Estimated Delivery | Available For |
|---|---|---|
| Standard Shipping | [4–7 business days] | All serviceable pincodes across India |
| Express Shipping (if offered) | [2–3 business days] | Select metro cities/pincodes |
| Cash on Delivery (COD) | Same as Standard Shipping | Select pincodes, subject to verification |
Note: Delivery method availability at checkout depends on your pincode's serviceability.
3. Delivery Timeframes
3.1 Domestic Orders (within India): Typically arrive within [4–7 business days] from the date of dispatch, depending on your location.
- Metro cities (Mumbai, Delhi, Bengaluru, Nagpur, etc.): approx. [3–5 business days]
- Non-metro/remote areas: approx. [5–9 business days]
3.2 Delivery timeframes are estimates provided by our courier partners and begin from the date of dispatch, not the date of order placement. They exclude our order processing time (see Section 1).
3.3 Timeframes may be affected by factors outside our control, including weather conditions, regional restrictions, courier network delays, or public holidays.
4. Shipping Costs
4.1 Shipping charges are calculated at checkout based on your delivery location and order value.
4.2 Free shipping is available on all prepaid orders above a minimum order value, as displayed on our Site from time to time.
4.3 For orders below the free shipping threshold, shipping charges are calculated at actual, based on your delivery location and order weight, and shown clearly at checkout.
4.4 Cash on Delivery (COD) orders, where available, may carry an additional COD handling fee, charged at actual at checkout.
4.5 All shipping costs (if applicable) are displayed clearly at checkout before you complete your purchase — no hidden charges.
5. Order Tracking
5.1 Once your order is shipped, you'll receive a tracking number and a tracking link via email and/or SMS.
5.2 You can track your order's live status directly through the courier partner's website/app, or via the [Order Tracking page / "Track My Order" link] on our Site.
5.3 If you've created an account with us, you can also view your order status by logging in and visiting your Order History.
5.4 If you haven't received tracking details within [2 business days] of placing your order, please reach out to us at baishareindia@gmail.com and we'll look into it right away.
6. Delivery Issues and Delays
6.1 Delayed Delivery: If your order hasn't arrived within the estimated delivery window, please check your tracking link first. If there's no movement for [2–3 days] or the estimated date has passed, contact us at baishareindia@gmail.com with your order number, and we'll follow up with the courier partner on your behalf.
6.2 Failed Delivery Attempts: Our courier partners typically make [2–3] delivery attempts. Please ensure your address and contact number are accurate and that someone is available to receive the package. Repeated failed attempts may result in the order being returned to us, and re-shipping charges may apply.
6.3 Incorrect Address: We are not responsible for delays or non-delivery caused by an incomplete, incorrect, or outdated address provided at checkout. Please double-check your shipping details before placing your order.
6.4 Damaged or Tampered Packages: If your order arrives visibly damaged or tampered with, please do not accept the delivery if possible, or record an unboxing video and photos immediately. Email us at baishareindia@gmail.com within [48 hours] of delivery, and we'll arrange a replacement or refund as per our Returns & Refunds Policy.
6.5 Lost Shipments: In the rare case a shipment is lost in transit, please notify us within [7 days] of the expected delivery date so we can investigate with our courier partner and arrange a resolution — either a reshipment or a full refund.
6.6 Force Majeure: We are not liable for delays caused by events beyond our reasonable control, including natural disasters, strikes, government restrictions, or courier network disruptions.
7. International Shipping
7.1 We currently offer international shipping to select countries, including [UAE — insert other countries you plan to serve]. Availability is shown at checkout based on your delivery address.
7.2 Estimated delivery time for international orders: [7–14 business days] from the date of dispatch, depending on destination and customs clearance.
7.3 International shipping costs are calculated at checkout based on destination, weight, and courier used, and are non-refundable once the order has been dispatched (except in cases of our error).
7.4 Customs, duties, and import taxes: International orders may be subject to customs duties, import taxes, or clearance fees levied by the destination country's authorities. These charges are the responsibility of the customer and are not included in our shipping fees or product prices.
7.5 We are not responsible for delays caused by customs processing, and cannot guarantee delivery timeframes once a package enters customs in the destination country.
7.6 If you have questions about international shipping to your country, please write to us at baishareindia@gmail.com before placing your order.
8. Need Help?
We're here for you! For any questions about your shipment, tracking, or delivery, reach out to:
Baishare Healthcare Zal Complex, Opposite SFS School, Sadar, Nagpur, Maharashtra 440001, India Email: baishareindia@gmail.com Customer Support Hours: Mon to Sat, 10 AM to 6 PM