Refund policy
Return and Refund Policy
Baishare Healthcare
Last Updated: [Effective Date, e.g. 27 July 2026]
At Baishare Healthcare, your trust matters to us. We want you to feel completely confident shopping with us — whether you're ordering from within India or internationally. If something isn't right with your order, we're here to make it easy to fix. Please read our policy below to understand how returns, exchanges, and refunds work.
Customer Support: baishareindia@gmail.com | Mon to Sat, 10 AM to 6 PM Return Address: Zal Complex, Opposite SFS School, Sadar, Nagpur, Maharashtra 440001, India
1. Return Eligibility Criteria
We accept return requests under the following conditions:
1.1 The product is unopened, unused, and in its original sealed packaging, with all seals, labels, and protective packaging intact.
1.2 The return request is raised within the return timeframe mentioned in Section 2, starting from the date of delivery.
1.3 The product is accompanied by the original invoice/order number.
1.4 The product was damaged, defective, expired, or incorrect at the time of delivery (see Section 5 for our process on this).
1.5 Due to the personal care and cosmetic nature of our products, opened or used items cannot be returned or exchanged, except in cases of a genuine manufacturing defect — this is standard practice across the personal care industry and helps us maintain hygiene and safety standards for all customers.
1.6 We reserve the right to refuse a return that does not meet the above criteria, or if the product shows signs of use, tampering, or damage not caused by us.
2. Return Timeframe
2.1 Domestic orders (within India): You may request a return or exchange within [7 days] of the delivery date.
2.2 International orders: You may request a return or exchange within [14 days] of the delivery date, to allow for longer transit and customs timelines.
2.3 For damaged, defective, or incorrect products, please report the issue within [48 hours] of delivery so we can resolve it quickly (see Section 5).
2.4 Return requests raised after the applicable timeframe unfortunately cannot be accepted, so we encourage you to check your order as soon as it arrives.
3. Refund Process and Timing
3.1 To request a refund, email us at baishareindia@gmail.com with your order number, reason for return, and photos/videos of the product (and packaging, if damaged or incorrect).
3.2 Once approved, we'll share return instructions and, where applicable, arrange a reverse pickup or share the return address with you.
3.3 After we receive and inspect the returned product, we'll send you a confirmation email regarding the approval or rejection of your refund.
3.4 Approved refunds are processed as follows:
- Prepaid orders (domestic): Refunded to your original payment method within [7–10 business days] of approval.
- Prepaid orders (international): Refunded to your original payment method within [10–14 business days] of approval, depending on your bank/card issuer's processing time.
- Cash on Delivery (COD) orders: Refunded via bank transfer/UPI, so we'll request your bank details after approval. Processed within [7–10 business days].
- Alternatively, you may choose to receive your refund as store credit, processed instantly upon approval.
3.5 Please note that the time to reflect in your account may vary depending on your bank or payment provider, even after we've processed the refund on our end.
3.6 Shipping charges (if any were paid) are non-refundable, except where the return is due to our error — such as a damaged, defective, or incorrect product.
4. Exchange Options
4.1 We're happy to offer an exchange instead of a refund, subject to the same eligibility criteria in Section 1.
4.2 Exchanges are available for:
- A different variant/size of the same product (where applicable).
- A replacement of the same product, in case of a manufacturing defect.
- A different product of equal value, at our discretion, where the original item is unavailable.
4.3 If the exchanged product is of higher value, you'll be asked to pay the difference. If it's of lower value, we'll refund the difference to your original payment method or as store credit.
4.4 To request an exchange, simply mention this while raising your return request at baishareindia@gmail.com, and we'll guide you through the process.
4.5 For international orders, exchanges are subject to product availability and additional shipping time; where an exchange isn't feasible due to logistics, we'll offer a refund instead.
5. Damaged or Defective Product Handling
We take quality seriously, and if something isn't right when your order arrives, we want to make it right — fast.
5.1 If your product arrives damaged, tampered with, or defective, please:
- Avoid using the product.
- Take clear photos/videos of the product, packaging, and shipping label.
- Email us at baishareindia@gmail.com within [48 hours] of delivery with your order number and the above evidence.
5.2 Once verified, we will offer you a free replacement, full refund, or exchange — whichever you prefer — at no additional cost to you, including return shipping where applicable.
5.3 If a replacement is out of stock, we'll offer a full refund or store credit, your choice.
5.4 For international orders, in cases of damage or defect, we may request additional documentation (such as a courier damage report) to help us investigate with our shipping partner, but this will not delay your resolution — we'll process your refund/replacement first and handle the investigation separately.
6. Non-Returnable Items
To maintain hygiene, safety, and product integrity, the following cannot be returned or exchanged:
6.1 Products that have been opened, used, or altered in any way (except in confirmed cases of manufacturing defect).
6.2 Products purchased as part of a combo, bundle, or promotional offer, unless the entire set is returned together, unopened and unused.
6.3 Products marked as "Final Sale," "Non-Returnable," or purchased during a clearance/liquidation sale, as indicated on the product page at the time of purchase.
6.4 Free gifts, samples, or promotional items included with an order.
6.5 Products with missing original packaging, seals, labels, or invoice.
6.6 Gift cards, if offered.
7. Return Shipping Costs
7.1 If the return is due to our error (damaged, defective, incorrect, or missing product), we will bear the full cost of return shipping, and arrange a reverse pickup wherever serviceable, at no charge to you.
7.2 If the return is due to a change of mind (where eligible under Section 1) or a wrong selection (e.g., wrong variant chosen at checkout):
- Domestic orders: Return shipping costs will be borne by the customer, unless reverse pickup is available in your area, in which case a nominal fee of at actual courier cost will be deducted from your refund.
- International orders: Customers are responsible for arranging and bearing the cost of return shipping to our Nagpur facility. We recommend using a trackable shipping method, as we cannot process a refund for items lost in return transit.
7.3 We strongly recommend keeping proof of shipment (tracking number/receipt) for any self-shipped returns until your refund/exchange is confirmed.
7.4 Any customs duties or import charges incurred while returning an international order are the customer's responsibility and are non-refundable.
8. Need Help?
Our team is always happy to help make things right. Reach out to us anytime:
Baishare Healthcare Zal Complex, Opposite SFS School, Sadar, Nagpur, Maharashtra 440001, India Email: baishareindia@gmail.com Customer Support Hours: Mon to Sat, 10 AM to 6 PM